Use this form to see if your mail server's IP address is currently being blocked from sending mail to Road Runner customers.

Do NOT use this form if you are a Road Runner customer having trouble sending mail and/or having trouble downloading mail from our mail servers. The query results that will be displayed by this form are there to show whether or not a given mail server is blocked from sending mail to Road Runner customers. Instead, see the FAQ below.

Please note that this tool can only search for IP addresses; host names, domain names, and email addresses will not work.

When using this form, enter the IP address of the server that is trying to send mail to Road Runner customers.

This IP address is NOT the IP address assigned to a Road Runner residential customer cable modem.

In fact, EVERY Road Runner Residential Customer's Cable Modem IP will show up as being on our internal block list; see http://security.rr.com/rrDynamic.htm. However, that block list only applies to direct connections to our inbound mail servers.

Enter the IP address of the mail server in question (this is NOT the IP address of the Road Runner Residential Customer's Cable modem):

Frequently Asked Questions

I'm a Road Runner customer having trouble sending mail.

Send an email to blockhelp@postmaster.rr.com and include all error messages you're receiving.

I'm a Road Runner customer having trouble retrieving mail from my Road Runner mailbox.

The problem you're having is not due to Road Runner blocking your IP address. Contact Road Runner Customer Care for assistance.

I don't know my mail server's IP address.

Contact your ISP, hosting provider, or IT staff, as appropriate, and direct them to this form.

I don't understand what this form is asking me to do

Contact your ISP, hosting provider, or IT staff, as appropriate, and direct them to this form.